Print Page Email to a Friend

Shared Services and Customer Service Centers

More information about customer service centers

Company County Number of Employees Customer Svc Specialties
Elavon (formerly Nova Information Systems) Knox

1,200

Credit card processing
Jewelry Television by ACN Knox

650

Cable shopping network orders
Sitel (formerly ClientLogic Corp.) Anderson

550

Technical support
Comcast of the South Knox

500

Cable and Internet services
CVS Caremark Inc. Knox

430

Prescription card services
U.S. Cellular Corp. Knox

429

Cell phone customer services
Whirlpool Corp. Knox

370

Appliance customer services and repairs
Wyndham Vacation Ownership* Sevier

350

Collections, Customer Service, Tour & Travel
Travelers  Knox

347

Personal Lines Insurance Sales / service to agents & insureds
ADT Security (previously Broadview Security) Knox

315

Residential home security monitoring center
Cellular Sales Verizon Wireless Knox

313

Verizon Wireless customer service
21st Mortgage Corp. Knox

300

Manufactured home loans financing 
G.C. Services Knox

300

Financial services
First Tennessee Bank (First Horizon) Knox

277

Banking customer service
Talbots Knox

200

Women & children's clothing catalog sales orders
Vanderbilt Mortgage & Finance Corp.* Blount

172

Manufactured home loans financing 
Answer Financial Inc. Anderson

158

Property & casualty insurance brokerage
Semperian ** Knox

110

Financial services
EdFinancial Services Knox

88

Student loan processing
AAA - East Tennessee* Knox

88

Travel & insurance services
Marriott Business Services Blount

86

Financial services
Knoxville Utilities Board Knox

76

Utilities customer services
TeamHealth* Knox

66

Medical billing service
Radio Systems Corp. (PetSafe)* Knox

46

Pet containment products customer service
AT&T* Knox

35

Telecommunications customer service
Knoxville News-Sentinel (Circulation & Inside Sales)* Knox

25

Newspaper subscriptions & advertising sales & services
DeRoyal Industries* Knox

22

Medical devices customer service
Covenant Health* Knox

5

Medical billing services

* March, 2010  
** Semperian is closing their operation due to company consolidation  
Source:  Book of Lists, 2011; Community Data Sheets, State of Tennessee; ETEDA